Limited Manufacturer’s Warranty for Designer Leatherworks and CT Music Straps products:
We back the tooled leather and stitching of each instrument strap, belt, or gun sling with a 5 year, non-transferable warranty. This covers general quality and craftsmanship at no charge under normal usage during the warranty period.
If abusive action is present, a qualified representative of CT Music Straps will assess the damage and determine if covered by our warranty. In addition we cover special settings, such as rhinestones, up to 1 year from delivery date for adhesion and mounting quality. We do not honor a warranty products that have been abused. Therefore, CT Music Straps will not be responsible for the breakage of rhinestones due to abuse or neglect.
Returns and Replacement
First, you must return all damaged merchandise in the original packaging at your expense until we assess the damage. We need to verify if our product is defective or the damage is the responsibility of the shipping carrier. If so, we will reimburse your shipping costs and repair or replace it with equal to original value during the warranty period. Unfortunately, we do not give cash refunds.
Our Commitment to You: We agree to deliver a high quality finished product to you in new and excellent condition. However, if your item arrives damaged after inspection within 48 hours of delivery, please contact us. We can honor your warranty or file a claim with the shipper. We can arrange to repair or replace your product.
Extended Maintenance Warranty for Designer Leatherworks: Extended warranty repair and replacement plans are available separately for customers who subject their accessories to heavy wear and tear. Contact us for pricing details on this long-term maintenance plan.
Care and Maintenence
The color and finish of our handcrafted products is designed to be long-wearing and water damage resistant. Unfortunately, they are not indestructible. Avoid bringing leather articles in prolonged contact with water or moisture.
Chemicals such as alcohol or acetone can remove some finish. Over time, some evidence of use is expected, and we can normally renew the finish at little or no cost. However, if wear or tear is excessive, a qualified representative of CT Music Straps Inc. shall assess the damage. We can then repair or refurbish, but at the cost of the client.
IF YOU EVER HAVE A PROBLEM WITH A CT MUSIC STRAP, OR HANDCRAFTED ACCESSORY by DESIGNER LEATHERWORKS, PLEASE CONTACT US AND WE WILL WORK WITH YOU. Back to Custom Terms .